BIKE-SHOP-MANAGEMENT5 MIN READ
De-escalate an estimate dispute with NVC
Use Nonviolent Communication to respond to a repair-estimate dispute.
Marcus M Repair customer O Observe N Need R Request Estimate dispute 20 sec The moment Marcus sees a $286 brake estimate and says the shop is padding the ticket. The line you choose either opens evidence or starts a trust fight. $286 brake estimate Trust customer suspects padding
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