Read the repair queue with Little's Law
Use Little's Law to connect repair WIP, completion rate, and customer lead time.
The move: translate the back-room pile into a lead-time promise before accepting more repairs. Little's Law is useful in a shop because it turns a visual feeling into a managerial number. Work in process is the number of bikes currently in the repair system. Throughput is how many bikes the team completes per day. Lead time is the time a customer waits. When WIP rises and throughput stays flat, lead time rises. Count WIP Include bikes waiting for inspection, approval, parts, bench work, and quality check. If it can still disappoint a customer, it is in the system. Estimate Throughput…
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