Turn a vague promise into a SMART payment plan
Rewrite a weak payment promise into a SMART collections plan.
Customer says: “We will try to send something soon once AP clears space.” SMART turns a social intention into a specific, measurable, achievable, relevant, time-bound commitment. Collectors often accept reassuring language because it feels cooperative, then discover later that no one agreed on amount, date, or remaining-balance structure. Before “They will try to send something soon.” After “Customer will pay $9,500 against invoices 4401 and 4403 by Thursday, June 19, and confirm the remaining-balance schedule with the controller by Friday, June 20.” Specific Ask what exact amount can move first and which invoices or balance slice it applies to. This…
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