Walk a strategic overdue account without letting one issue hide another
Choose a cross-functional decision path for a strategic overdue account with conflicting pressures.
Strategic tension A top-20 customer is 68 days overdue on $95,000. Sales fears renewal damage, Operations wants a service hold, and Finance wants cash certainty before quarter close. Without a decision frame, every function can sound rational and the account still drifts. DACI in collections Driver, approver, contributors, informed DACI is useful when several functions have legitimate stakes but one decision still has to be made on time. Reflex Keep debating in-thread The team can choose a path before quarter-end pressure chooses for them. When several teams have a stake, decision clarity matters more than volume of opinion. 01 Driver…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in