Walk a transaction from request to finality
Trace a transaction through signing, broadcast, inclusion, and finality before escalating.
Support moment A user says a transfer vanished. You have a wallet screenshot and a transaction hash. The product promise is same-day settlement, so the wrong answer can trigger an unnecessary incident. The transaction lifecycle tells you whether to reassure, retry, wait, or escalate. Lifecycle Sign -> broadcast -> pending -> included -> finalized Each stage has different evidence. Good triage checks the stage before naming the problem. React Escalate immediately because the user is upset. You escalate only when the evidence shows a real product or chain issue. Treat a transaction hash as the start of diagnosis, not the…
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