Walk the deposit policy change

Policy change Ownership approved a $50 party deposit because no-shows are blocking Saturday lanes. The desk is expected to enforce it starting Monday. If staff only get the rule, they will carry guest resistance without the change story. ADKAR Awareness -> Desire -> Knowledge -> Ability -> Reinforcement The policy succeeds when each employee understands why, wants to support it, knows what to say, can handle objections, and sees it reinforced. Announce New deposit rule starts Monday. The front line can carry the policy without improvising. Change adoption fails at the weakest ADKAR step. 01 Why 02 Script 03 Reinforce…

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