Run Five Whys on a sticky approach
Use Five Whys to identify a process-level cause behind recurring approach stickiness.
Lane 18's approach feels sticky every few shifts even after cleaning. Five Whys: move from symptom to repeatable process cause Stopping at "someone spilled something" creates a cleanup habit, not a prevention habit. Why 1 Why was the approach sticky? Because a wet patch formed near the foul line. This describes the symptom more clearly, but it is not yet a cause you can prevent. Why 2 Why did a wet patch form? Because liquid dripped from pitchers placed on the lane divider. Now the cause is tied to a guest behavior and physical setup. Why 3 Why were pitchers…
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