BOWLING-ALLEY-MANAGEMENT5 MIN READ
Tell the league captain the lanes are late
Use Situation-Behavior-Impact language to communicate a league delay while preserving trust.
Denise D Thursday league captain S Situation B Behavior I Impact The moment 20 sec League delay Denise is at the counter with twelve bowlers behind her. Lanes 5-12 still need oil, and warmups are supposed to start in nine minutes. If your first answer sounds vague, the captain will create her own story and repeat it to the league. 8 lanes not ready 9 min to warmups
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in