Make near-miss reporting safe

The move: treat near-miss reports as useful signals, not interruptions. Psychological safety is not comfort at all costs. It is the working belief that a person can speak up about a concern without humiliation or retaliation. In a bowling center, that belief affects whether employees tell you about a slick approach, a guest who seems unsafe, a machine noise, a cash-handling confusion, or a party handoff that almost failed. Thank the signal Start with "Thanks for catching that" or "Good signal." This tells the team the report was worth making. Clarify the fact Ask what they saw, where, when, and…

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