Use PDCA before changing cosmic flow

The move: test the new flow before making it policy. PDCA stands for Plan, Do, Check, Act. The cycle is simple, but it changes how managers improve operations. Instead of arguing in the office or changing everything after a bad night, you run a small test that creates evidence. Plan Name the problem, the change, the time box, and the metric. "Move prepaid cosmic check-in to a side table from 9:15 to 10:15 and measure front desk wait plus shoe wait." Do Run the smallest version that can teach you something. Do not redesign signage, staffing, POS flow, and party…

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