Write an acceptance contract
Create an acceptance contract that tells a browser agent what must be true before, during, and after a workflow.
The request says: 'Use the browser agent to close resolved tickets before Friday.' The phrase sounds clear, but it omits which tickets, what action is allowed, what evidence proves closure, and when the agent must stop. SMART acceptance contract: Specific scope, Measurable evidence, Achievable action, Relevant business rule, Time-bound run window The common shortcut is to give the agent a broad instruction and trust it to infer policy from the page. That creates silent wrong actions when a ticket has legal, billing, or VIP context. Precondition Only tickets in Support Queue Q, status Resolved, last customer reply older than 72…
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