Define responsibility and control points for browser automations that create irreversible or hard-to-reverse side effects.
Governance The agent can downgrade customer accounts in a billing portal. Several teams care, but no one has a written approval role. Ambiguous ownership becomes visible only after the wrong record changes. RACI for browser agents Responsible, Accountable, Consulted, Informed Use RACI to make side-effect ownership explicit before the agent runs, especially when the browser crosses team boundaries. Shortcut Builder owns everything Clear ownership before incidents. The browser agent executes a workflow; RACI names who owns the consequences. 01 Rule owner 02 Approval 03 Incident Accountability The downgrade rule affects customer status and revenue recognition.
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