BUSINESS-CONTINUITY5 MIN READ
Talk through a people-continuity constraint
Use minimum service and staff constraints to negotiate a realistic continuity mode during reduced workforce availability.
Ari AS Head of Support C Capacity P Priority K Care Staffing shock 20 sec A school closure removes 35 percent of contact center availability for tomorrow. Normal service levels are not realistic. If the plan assumes invisible labor, the continuity mode will fail and burn trust. The formula 1 min Capacity -> Priority -> Care A people-continuity plan starts with real capacity, spends it on critical work, and protects the humans carrying the workaround. Weak frame
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