Commit to a PDSA Test Card
Commit to running a small PDSA test for an operational improvement idea.
Turn an operational improvement idea into a two- or three-day PDSA test with a prediction and balancing measure. A support escalation, billing review, vendor setup, onboarding, or reporting workflow where the team is tempted to make an immediate permanent rule. Plan: I predict [change] will improve [primary measure] from [baseline] to [target] without worsening [balancing measure]. Do: test with [scope] for [duration]. Study: review at [time]. Act: adopt, adapt, or abandon based on evidence. In 3 days, check whether the test produced evidence and whether the action was adopt, adapt, or abandon. Support escalation triage field before handoff to Engineering…
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