Define Workflow Before You Add Kanban Columns
Define a Kanban workflow with start, finish, states, WIP control, policies, and service expectations.
The move: define the workflow, then visualize it. The Definition of Workflow A useful Kanban system defines the work item, start point, finish point, states, WIP control, policies, and service expectation. Those details turn a board from a status display into an operating control. Why it works Flow problems hide when the rules are implicit. People start work because a stakeholder is loud, move cards because a column looks stale, and ignore aging because no service expectation exists. Explicit workflow rules make those choices visible and debatable. Common trap Adding more columns rarely fixes flow. If the team cannot say…
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