Apply DMAIC to define, measure, analyze, improve, and control a recurring operations defect.
Enterprise invoices have a 9.4% correction rate, creating credits, customer complaints, and two days of manual rework each cycle. DMAIC: Define -> Measure -> Analyze -> Improve -> Control Jumping straight to extra review treats the symptom. It catches some errors later but does not stop the process from creating them. Define Problem: enterprise invoice corrections exceed 5% target. Scope: discount and contract-term errors on monthly invoices. Goal: reduce correction rate from 9.4% to below 3% next cycle. A narrow definition prevents the team from mixing every billing complaint into one project. Measure Pull 3 invoice cycles. Classify 112 corrections…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in