Map Wait Time With Value Stream Thinking
Use value stream mapping to separate processing time from wait time in an operational workflow.
Partner payout takes 11 elapsed days while teams estimate less than 3 hours of actual work. Value stream mapping: current state -> wait and work time -> future state Asking each team to move faster hides the real system issue: long waits between short work steps. Choose value stream Start: partner submits payout request. End: partner receives payment confirmation. A clear start and finish keeps the map tied to the partner's experience. Map current state Intake 15 min, wait 2 days for tax check; finance review 35 min, wait 4 days for approval batch; payment setup 60 min, wait 2.5…
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