Name the Operating Model Before Fixing the Work

The move: name the work before you redesign the work. Shared process language A business operation often fails in the gaps between departments. A process classification frame gives the team a common operating vocabulary before the details get emotional. Use it to name the process family, the primary outcome, and the level where ownership should sit. Why it works Shared names make comparison and accountability possible. If three teams use three names for one end-to-end promise, each team can look locally healthy while the customer or internal requester still waits. A classification frame turns scattered activity into one governable process.…

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