BUSINESS-OPERATIONS4 MIN READ
Sort Five Whys From Blame
Distinguish strong Five Whys prompts from weak or blame-oriented root-cause statements.
Sort each root-cause statement from the wrong-address incident. Strong Process Cause Needs Data Blame Shortcut Too Broad CRM address updates still sync after the order is marked locked The exception queue has no named owner after 3 p.m. The coordinator was careless during shipping review Someone forgot to check the address New hires may not know when address lock starts The whole order system is bad Customers sometimes change addresses after order approval Communication is poor across teams
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