BUSINESS-OPERATIONS5 MIN READ
Walk the PDSA Loop
Apply PDSA to plan, test, study, and act on a small operational improvement.
01 Plan 02 Do 03 Study Backlog spike Support backlog is at 113 tickets, repeat contacts are rising, and the billing-release channel is full of theories. The risk is making a permanent staffing change before the team knows which part of the system is causing repeat work. PDSA Plan -> Do -> Study -> Act Treat the fix as a theory to test, not a policy to defend. Shortcut Move everyone to tickets now. Act after evidence, not before it. PDSA protects learning by making the theory, test size, and evidence visible. Write the prediction The team wants to move…
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