Identify and manage the bottleneck in a busy butcher-shop service flow.
Peak flow The counter line is long, the ticket rail is full, and the cutting block is switching between tiny custom requests. If the team cannot name the constraint, it will add effort where it feels good instead of where flow improves. Flow principle Find the constraint, limit WIP, protect the pace. A bottleneck is the step that limits the whole system. WIP limits keep the bottleneck from drowning in half-started work. React Start every request and ask everyone to hurry. The line moves because the limiting step gets cleaner work. Flow improves when the constraint is visible and protected.…
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