Run a Five Whys diagnosis on declining CAB attendance and convert the root cause into a corrective action.
CAB attendance dropped from 14 advisors to 7 over two meetings. Five Whys root-cause analysis Stopping at "customers are busy" creates calendar fixes for a value problem. Why 1 Why did attendance drop? Advisors declined or sent substitutes. Start with observable attendance behavior, not blame, so the diagnosis stays anchored in what changed. Why 2 Why did they decline? Several said the agenda looked less relevant to their role. Use evidence from decline notes and follow-up calls instead of assuming the calendar is the cause. Why 3 Why did the agenda look irrelevant? It led with roadmap updates rather than…
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