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CUSTOMER-ADVISORY-BOARDS4 MIN READ

CAB insight triage cards

Choose the right triage move for a CAB signal based on evidence strength and decision relevance.

Quote or pattern A vivid quote appears once. What next? One vivid quote is a validation lead, not a conclusion. RICE trigger When should a CAB idea enter RICE scoring? When it is decision-relevant and you can estimate reach, impact, confidence, and effort well enough to compare it. If confidence is weak, score it honestly and make validation the next step. Out-of-scope ask But three advisors asked for pricing changes in a product CAB. The signal matters but belongs to another decision owner. Response This is a real packaging signal. It is outside today's product decision, so we will route…

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