Use specific observation, impact, and intent inquiry to redirect a CAB from selling back to learning.
The drift An internal leader is explaining value while advisors stop contributing. The board's purpose is slipping from learning to persuasion. The longer the pitch continues, the harder it becomes for customers to give critical input. Recovery model SBI + Intent redirect Name the specific moment, describe the behavior neutrally, state the impact on the board's purpose, and redirect toward the intent. Stop selling creates defensiveness The room returns to advisory work without humiliating the internal speaker. A redirect lands better when it is specific about behavior and generous about intent. 01 Notice 02 Interrupt 03 Redirect Step 1 The…
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