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CUSTOMER-ADVISORY-BOARDS4 MIN READ

Sort CAB feedback with the Kano lens

Classify CAB feature feedback into Kano categories to improve prioritization discussion.

Sort each CAB feedback item into the Kano category it most likely represents. Basic expectation Performance need Delighter Indifferent Reverse preference Regulated customers cannot launch without audit logs Every second faster on monthly reports improves admin satisfaction AI meeting summaries surprised advisors and sparked excitement Most advisors shrugged at custom theme colors Some community champions liked public badges; security-conscious accounts disliked them Advisors only mentioned uptime when asked what would make them leave More bulk actions directly reduce admin time A playful dashboard celebration made users smile but nobody required it

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