Run the 20-Minute Arrival Walk
Use a Kanban-style walk to reveal arrival blockers, aging work, and overloaded handoffs before peak check-in.
A campground board is useful only when it shows flow, not decoration. Kanban's core idea is to optimize the flow of value through a process. In a campground, the value is not a ticket closed in software. It is a guest reaching a clean, safe, clearly assigned site without having to retell the same problem to three people. Define the work states Use states that match the physical reality: Site dirty, Site inspected, Needs maintenance, Ready for arrival, Guest contacted, Arrival exception. If the state is vague, the board becomes a place to hide uncertainty. Watch aging and WIP A…
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