Test the Radio Handoff With PDSA
Use PDSA to test a radio-handoff improvement with a prediction and measured result.
Maintenance handoffs are missed because radio requests do not consistently name task, location, owner, and time. PDSA: Plan, Do, Study, Act The common trap is to announce a campground-wide communication rule after one bad weekend. That feels decisive, but it skips the prediction and measurement that reveal whether the rule actually improves flow. Plan Theory: a two-line readback will reduce repeat maintenance calls. Prediction: repeat calls drop by 40 percent during Saturday morning, and radio traffic increases by less than two minutes per hour. A prediction makes the test honest. Without it, any result can be rationalized. Do Test only…
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