Map candidate actions, visible recruiter actions, backstage handoffs, and fail points for one hiring stage.
The move: map the backstage before rewriting the frontstage. Candidate actions The first lane is what the candidate actually does: applies, replies, schedules, prepares, interviews, submits work, waits, negotiates, or withdraws. Use their verbs, not your internal stage names. Candidate language keeps the map honest. Frontstage actions The second lane is what candidates can see from your team: emails, calls, portal status, interview behavior, calendar changes, and feedback. These moments create the emotional memory of the process. Backstage actions The third lane is invisible work that makes the frontstage possible: debriefs, approvals, scorecard reviews, compensation checks, and interviewer alignment. Most…
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