CANDIDATE-EXPERIENCE5 MIN READ
Respond when a candidate calls your process slow
Use service-recovery moves to respond to a candidate's frustration without defensiveness.
Tomas T Senior design candidate 1 Hear 2 Repair 3 Agency Frustration named 20 sec The candidate says the quiet part Tomas likes the team but says the process has been slow and unclear. If you defend the process, you confirm the candidate is not being heard. silent gaps so far candidate still engaged 48h repair window
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