CAPACITY-PLANNING5 MIN READ
Coach a manager to separate a busy team from a constrained team
Coach a manager to distinguish visible busyness from the true system bottleneck.
Riya R New Operations Manager 01 Clarify 02 Test 03 Redirect Coaching moment this week Staffing request Riya wants more coordinators because they look busiest. You want her to learn bottleneck thinking, not just win or lose the request. 94% coordinator load 9 days legal review queue
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