Commit to one demand-shaping experiment before you ask for headcount
Design one practical demand-shaping experiment tied to a real capacity bottleneck.
A real demand-shaping experiment on a bottlenecked workflow You have a recurring spike and want to test whether changing arrival timing or prerequisites reduces load on the constrained step. Use this scaffold: “On [workflow], our bottleneck is [role/step]. For the next [period], I will test [shaping lever] so that work arrives differently. I will judge the experiment by [queue length / wait time / utilization at the bottleneck]. If the metric improves, I will extend the change before requesting permanent headcount.” We will check whether the experiment ran and what changed at the bottleneck. Enterprise security reviews all arrive in…
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