Convert demand into hours before you debate headcount
Quantify capacity gaps by comparing role-based demand hours to role-based supply hours.
The move: turn work into hours, then compare those hours to real supply by role. Start with demand in the same unit Do not count projects, tickets, or customers unless they are converted into effort. A portfolio can look manageable in item-count terms while being impossible in hour terms because one work type consumes specialized review time. Demand should be expressed by period and by role: design hours, analyst hours, implementation hours, and decision-maker hours. Strip supply down to workable capacity Nominal headcount is not usable supply. Remove recurring meetings, planned leave, support rotations, onboarding time, and known rework. The…
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