Identify the difference between local busyness and the true throughput constraint.
The move: use queues and waiting time to find the step that governs throughput. A bottleneck is about system output The bottleneck is not the team that complains most or the team with the most open work. It is the step that limits how much finished work can leave the system. If every project must pass one review and that review is consistently overloaded, that review governs output. Exploit before you elevate Many systems waste scarce capacity through interruptions, poor inputs, rework, or work that should never touch the constraint. Protect the step, reduce noise, and feed it better work…
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