Use load profiles, not annual averages

The move: phase demand over time before you judge whether capacity is enough. Why averages hide operational pain If work arrives unevenly, a blended monthly number erases the very spikes that create late delivery. Leaders then overreact with broad hiring or underreact because the average looks safe. Neither solves the actual timing problem. Watch the interaction with scarce roles Peaks matter most where work must pass through a small pool of specialists or approvers. That is where short periods of overload become long queues. Pick the lever that matches the shape When the problem is spiky demand, the best fix…

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