Walk the quarter-end overload without breaking onboarding
Handle a quarter-end demand spike by triaging intake and protecting the onboarding bottleneck.
Recurring spike Seven new customers want immediate onboarding in a four-day window. One architect still gates the technical kickoff for all enterprise accounts. Framework Triage intake around scarce onboarding supply If every customer lands at once, the scarce step needs rules, not good intentions. Bad promise Tell everyone they start immediately and let the bottleneck sort it out later. Customers get realistic starts and the bottleneck is used on true gating work. Intake is a demand lever; kickoff dates should follow constrained supply. Node 1 Read the spike All seven deals are closed, but only four have completed technical prerequisites.…
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