Use 5 Whys on repeat comp disputes

Five guests in one weekend expected food credits that the hotel desk could not see. Hosts, desk agents, and guests all had partial evidence. 5 Whys moves from visible symptom to process condition by asking why until the answer points to a fixable system cause. The common trap is stopping at the first human error: "The host forgot to enter it." That may be true once, but it does not explain why the same failure repeated across five guests. Before Each dispute was handled as a one-off service recovery: apologize, comp manually, and remind hosts to be careful. After The…

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