Read the floor before you change the floor
Use PDCA to define a casino floor issue, run a small test, study the result, and standardize only what worked.
The move: treat the busy floor as a testable system, not a place for heroic improvisation. PDCA is a four-part operating rhythm: Plan, Do, Check, Act. In a casino, the discipline is especially useful because the same symptom can have several causes. A roulette crowd may be a promotion effect. A slow poker list may be a seating process problem. A cashier line may be a chip-fill timing issue. PDCA keeps the manager from treating every symptom as a staffing shortage. Plan the signal Name the exact signal you are responding to. Use numbers and boundaries: game, pit, time window,…
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