Give payout exceptions one accountable owner

The move: use RACI before a payout exception turns into a hallway vote. A payout exception is not just a guest service moment. It touches money movement, surveillance evidence, table procedure, reporting, and the guest relationship. RACI keeps those interests visible without letting them blur. Responsible means doing the work The responsible role executes the task. In a payout exception, that may be the cage team preparing the transaction, the floor supervisor collecting the original game details, or surveillance pulling the footage. There can be more than one Responsible party if the work is split clearly. Accountable means owning the…

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