SBI floor-coaching cards
Recall and use SBI phrases for short casino floor coaching moments.
SBI What does SBI stand for in a floor-coaching moment? Recall the three-part feedback structure. Core model Which line is usable feedback? Vague vs useful Useful feedback points to an observable replacement behavior. Employee says: "Guests do not care about greetings when they are winning." A dealer resists guest-greeting feedback. Your line Some guests will not mention it, but the greeting sets table tone. I am asking for it on every new seat change because it is part of our service standard. Do not argue about whether every guest cares; return to the standard and the observed moment. The response…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in