Sort shift metrics into PDCA

Sort each shift-improvement action into the PDCA stage where it belongs. Plan Do Check Act Define the poker wait-time problem as Fridays 8 p.m. to 11 p.m. with waits above 35 minutes Predict that text-back seating will reduce no-shows by 20% without increasing complaints Run text-back seating for one Friday night in the main poker room Brief one host and one podium lead on the pilot script before doors open Compare wait time, no-shows, complaints, and podium workload against the prior two Fridays Review whether text messages created confusion for guests without phones Add the successful trigger and script to…

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