Use Situation-Behavior-Impact feedback to correct a skipped allergen confirmation in service.
Eli E Server S Situation B Behavior I Impact The moment 20 sec Service risk You saw Eli place a nut-free salad at table 12 without confirming the guest name. Entree fire is in 90 seconds. The correction must be fast, precise, and calm because the next course is about to carry the same risk. 90 sec before entree fire 1 missed safety check
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in