Create a pre-shift working agreement between kitchen and service leads for escalation, timing, and guest-facing changes.
Chef Ana A Executive Chef R Risk N Norm O Owner Pre-shift tension 20 sec Kitchen-service friction Doors open in 15 minutes. The kitchen and captain disagree about refires, expo response, and how to explain a substitution. If the huddle stays personal, service will improvise under pressure. Working agreement 1 min Rules before pressure Risk -> Norm -> Owner
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