Scope-change lines for live events
Recall practical language for handling event scope changes without overpromising.
Client asks for free extra service Can you just keep the bar open a little longer? It is only thirty minutes. The request sounds small but affects labor, licensing, product, and invoice approval. Your line I can help with the guest experience. The constraint is licensed service time and staffing. We can do a 15-minute hosted extension at the overtime rate, or shift to water and coffee at the contracted close. Saying "sure" because the request feels relational creates a hidden cost and compliance risk. The line names the interest, constraint, and bounded choices. Reflex vs. move The client asks…
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