Sort frontstage and backstage work
Classify event work into guest actions, frontstage touchpoints, backstage actions, and support systems.
Sort each detail into the service blueprint layer it belongs to. Guest action Frontstage touchpoint Backstage action Support system Guest joins the left bar line because the right line is unclear. Server says, "The zero-proof spritz is at the right bar." Runner changes tray-pass route to avoid the sponsor photo wall. Printed sign labels the zero-proof station and bar split. Guest looks for their gluten-free entree marker at the table. Captain quietly confirms dietary plates before doors. Menu card displays the vegetarian symbol guests can recognize. BEO contains the final dietary count and table numbers. sort buckets blueprint layers score…
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