Build a Circular Metric Pack
Create a pilot metric pack with boundary, leading indicators, lagging indicators, and decision thresholds.
A laptop refurbishment pilot is reporting volume but not whether the loop is creating value. Metric pack: boundary -> leading indicators -> lagging indicators -> thresholds -> decision rule The common trap is treating units processed as success even when quality, margin, and warranty performance are weak. Boundary Pilot boundary = returned 13-inch laptops from enterprise customers in Germany during Q3. The boundary makes the result interpretable. Mixing consumer returns, multiple sizes, and countries would blur the operational signal. Leading indicators Track eligibility rate, time to grade, missing-parts rate, and repair cycle time. Leading indicators reveal whether the loop is…
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