Use ability and willingness to choose the right support style.
Ability for this task Willingness or confidence Low ability High ability Low willingness High willingness Coach Low ability - High willingness They want the work but need method, examples, and early feedback. Teach the path without taking ownership away. Delegate High ability - High willingness They have the skill and the commitment. Agree on outcome, constraints, and check-in rhythm, then step back. Direct Low ability - Low willingness They need clarity, structure, and close support. Make the task smaller and remove ambiguity before expecting ownership. Support High ability - Low willingness They can do it but something is reducing commitment.…
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