Map ability and willingness
Use ability and willingness to choose the right support style.
Ability for this task Willingness or confidence Low ability High ability Low willingness High willingness Coach Low ability - High willingness They want the work but need method, examples, and early feedback. Teach the path without taking ownership away. Delegate High ability - High willingness They have the skill and the commitment. Agree on outcome, constraints, and check-in rhythm, then step back. Direct Low ability - Low willingness They need clarity, structure, and close support. Make the task smaller and remove ambiguity before expecting ownership. Support High ability - Low willingness They can do it but something is reducing commitment.…
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