When a guest says it tastes bitter
Respond to a bitter-cup complaint by translating taste feedback into extraction and strength checks.
A guest says the hand brew tastes bitter. Choose the line that handles the moment and uses extraction theory explicitly. The guest returns the cup after two sips. This tastes bitter to me. fromTop You know the brew ran much longer than usual. fromBottom Thanks for telling me. This brew ran longer than our target, so I am going to remake it a little coarser and check the flow. Strong. It validates the guest, connects bitterness to an extraction clue, and names a controlled fix. That coffee is supposed to be bitter because it is a lighter roast. Weak. It…
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