Build a SMART Wait-Time Target
Rewrite a vague cafe improvement goal into a SMART operational target with owner, measure, and deadline.
Vague goal: 'Make the morning line faster.' The team agrees with the intent but has no measure, owner, method, or deadline to guide action. SMART = Specific + Measurable + Achievable + Relevant + Time-bound The common trap is choosing a goal everyone likes but nobody can measure or own. Specific Target in-store order-to-handoff time during the 7:30-9:00 a.m. weekday rush. This removes confusion about mobile orders, afternoon service, or general speed. Measurable Reduce median time from 7:40 to 6:15 using a 10-ticket daily sample. A sample measure is better than no measure and light enough for a cafe manager…
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