COFFEE-SHOP-MANAGEMENT5 MIN READ
Coach a Slow Barista Without Labeling
Use SBI language to coach a barista on drink speed while keeping the conversation behavioral and collaborative.
Sam S New barista Situation B Behavior P Plan Coaching moment 20 sec Performance without shame Sam is improving, but peak drink times are still lagging. The team is starting to route around them instead of coaching them. If the manager lets the label stick, Sam loses practice and the team loses capacity. 11 tickets on rail 4 milk remakes in 30 min 1
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